How do I return an item?

In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following requirements.
Any item taken in for return must be brand new, factory sealed and unused.
There are no returns on any Paintballs or Special Order Items
Returned product must deliver to our warehouse within 30 days of placing your order.
If your item is eligible for return, please call at (805) 433-9088 to generate an RMA number. Our offices are open Monday through Friday 8 am to 6 pm PST. Packages returned to with no RMA number are refused. When calling for your RMA number, you will have the option of exchanging your existing item, receiving a refund back to your credit card or PayPal account, or a full refund issued as an online store credit. Unfortunately, all shipping charges are nonrefundable. If an order has received free shipping, the shipping costs will be deducted before the store credit or refund is issued.
If you have received a wrong item with your order, please notify us immediately so we can get your item corrected. We will issue an RMA number and ask that you ship the wrong item back using standard ground service only. Please make sure to include the shipping receipt in your package. Once the return is received and processed, your credit is issued to your account for the shipping reimbursement.

Airsoft Gun Return/Exchange Policy
All Airsoft guns being returned or exchanged MUST be in resellable condition. Therefore, an Airsoft gun being returned must be in brand new and unused condition. Meaning it has no signs of use or attempted use, modifications, or signs of attempted change (i.e., removal or modification of orange tip flash hider, installation of internal and external parts). Airsoft guns must be returned with all included accessories, merchandise tags, factory stickers, logos still attached, and factory packaging fully intact. Any merchandise that is reported and/or determined to not be in this condition will not be granted return within our 30-day return policy.
Airsoft guns that do not perform up your level of expectation are not a defect and are will not be covered by the manufacturer's warranty. We don't guarantee groupings, accuracy, or FPS.
Airsoft guns that do not fall within the above criterium are fully warrantied directly through the manufacturer, and the customer will be responsible for handling the product directly with the respected brand.
With the RMA number clearly written on the outside of the package, please send your return to:
41 Moreland Rd
Simi Valley, CA 93065
Note: Returns take between 3-5 business days for completion. has great working relationships and expedited procedures with all of our vendors in the rare instance that an item from your order has a problem. To resolve your problem in the timeliest fashion, we ask you to contact the manufacturer direct for assistance. We have provided a list of technical support numbers for the majority of the paintball gun and gear manufacturers.
Angel Sports - 1-617-830-1891
ANS Xtreme - 1-805-522-8700
Azodin Paintball - 1-626-350-7000
Bob Long Direct - 1-209-293-4440
BT Paintball - 1-800-724-6822
Custom Products - 1-480-539-4820
Dangerous Power - 1-626-369-7800
Dye Precision - 1-858-536-5183
Empire Paintball - 1-800-724-6822
Gen X Global - 1-866-359-9248
GOG Paintball - 1-724-520-8690
Guerrilla Air - 1-847-640-8857
Halo Loaders - 1-800-724-6822
Hater Paintball - 1-317-354-5201
Invert Paintball - 1-800-724-6822
JT Sports - 1-800-724-6822
Kingman/Spyder Paintball - 1-888-546-4626
Lapco Paintball - 1-800-640-7929
Luxe Paintball - 1-866-573-5893
NXE Paintball - 1-800-533-4831
Ninja Paintball - 1-877-646-5287
Planet Eclipse - 1-401-247-9061
Proto Paintball - 1-858-536-5183
Redz Paintball - 1-877-873-3432
Seventh Element - 1-716-568-7937
Sly Equipment - 1-949-200-7348
TechT Paintball - 1-901-405-1848
Tiberius Arms - 1-888-982-2842
Tippmann Paintball - 1-800-533-4831
Valken Paintball - 1-866-978-2553
V-Force Paintball - 1-877-722-5590
Virtue Paintball - 1-631-617-5346
Warrior Paintball - 1-805-522-8700